Krika's Privacy Policy — Your Information, Your Control

Krika is a trusted online betting and gaming platform in Bangladesh. We believe user privacy is a fundamental right, not merely a legal obligation — and that belief is the foundation of this privacy policy.

This policy explains what information Krika collects, how it is used, who it may be shared with, and what rights you have over your own data. We have written everything in plain, clear English so every user can easily understand it.

This privacy policy is Krika's Terms & Conditionsoperates as part of. Reading both documents together will give you a complete understanding of our services.

Krika collects various types of information to operate the platform and improve service quality. All categories of data are detailed below:

We only collect information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against our principles.

Krika uses your information only for specific, fair, and transparent purposes. Each purpose is clearly stated below:

• Account Management: Creating and maintaining your profile, and ensuring login security.
• Identity Verification (KYC): To verify age and prevent money laundering.
• Financial Transaction Processing: Processing deposits and withdrawals securely.
• Customer Support: To resolve your questions and complaints quickly.
• Fraud Prevention: Detecting suspicious activity to keep your account secure.
• Service Improvement: Analysing user experience to make the platform better.
• Sending Notifications: Keeping you informed about important updates, bonus offers, and promotions.
• Legal Compliance: Complying with applicable laws and regulations.

Krika never sells your personal information. However, in certain circumstances, limited data may be shared with trusted third parties. Those circumstances are clearly outlined below:

• Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket to process financial transactions.
• Identity Verification Agencies: Identity information is verified with approved verification agencies as part of the KYC process.
• Law Enforcement Agencies: Data may be disclosed to the relevant authorities when required by a court order or legal obligation.
• Security Partners: Limited log data may be shared with security partners to help prevent fraud and cyber threats.

Every third-party partner is contractually bound to uphold Krika's privacy standards. Any data they receive may only be used for the specified purpose.

Krika uses cookies and similar tracking technologies on its website and app to help enhance your browsing experience.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and theme settings.
• Analytical Cookies: Helps us understand which sections of the platform are used most.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain platform features from working properly.

Krika uses industry-standard security measures to keep your data safe. Our security framework is outlined below:

• 256-bit SSL/TLS Encryption: All data transmissions are conducted through encrypted channels.
• Two-Factor Authentication (2FA): Can be enabled to add an extra layer of security to your account.
• Encrypted Database: All sensitive data stored on our systems is kept in encrypted form.
• 24/7 Security Monitoring: Automated systems and a dedicated team monitor the platform around the clock.
• Regular Penetration Testing: External security experts conduct regular vulnerability assessments.
• Firewall & DDoS Protection: Advanced network security measures are in place to defend against cyber attacks.

Krika does not retain your data longer than necessary. A specific retention period is defined for each type of information:

Once the designated retention period expires, data is automatically deleted or anonymized in a secure manner. Certain data may be retained longer where required by law.

Every Krika user has the following rights over their personal data. Stay informed about these rights and exercise them whenever needed:

Krika strictly prohibits registration and participation by anyone under the age of 18. We take special measures to protect the privacy of minors:

• Age verification is mandatory at the time of registration.
• A national ID card or birth certificate is verified as part of the KYC process.
• If a user is suspected to be underage, their account is suspended immediately.
• If we ever inadvertently collect information from a minor, it will be deleted as soon as we become aware of it.

Krika may update this Privacy Policy from time to time. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notice will be displayed upon logging in to the platform.
• The "Last Updated" date at the top of the policy will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you do not agree to the changes, you have the option to close your account.

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our dedicated privacy team will handle your matter with the highest priority.

We are always genuinely committed to resolving your concerns. If you are not satisfied with our response, you have every right to escalate your complaint to the relevant regulatory authority.